Refund policy

Returns
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.  We do not accept Earrings for returns. They are FINAL SALE
Exception of return for earrings if damaged upon receiving with proof sent to our email.

To complete your return, we require a receipt or proof of purchase.

Please reach out to us via email at Venusguidesaccessories@gmail.com 

Partial refund or refund denied-

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at venusguidesaccessories@gmail.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at venusguidesaccessories@gmail.com and send your item to 836 57th Street, Suite 415, Sacramento, CA 95819, United States.



Shipping
To return your product, you should mail your product to: 836 57th Street, Suite 415, Sacramento CA 95819, United States

After we are contacted, a return shipping label will be emailed to you directly.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.